Net Promoter Score: worked example
Illustrative data, not survey findings: 100 responses, with 60 promoters, 25 passives and 15 detractors. NPS = 60% − 15% = +45 points. Passives remain in the denominator.
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Illustrative data, not survey findings: 100 responses, with 60 promoters, 25 passives and 15 detractors. NPS = 60% − 15% = +45 points. Passives remain in the denominator.