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Article recordVersion of recordOpen accessNo 1July 22, 2026

Using Neuroscience To Decode Tourist Behaviour And Intentions For Sustainable Choices

Tourism is an inherently emotional experience. Yet, for decades, research has relied predominantly on rational-choice models and self-report surveys, assuming that tourists make deliberate and conscious decisions. Recen…

Contributors

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  • Università Cattolica del Sacro Cuore

  • Carolin LusbyCorresponding author

    Chaplin School of Hospitality & Tourism Management, Florida International University

Abstract

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Tourism is an inherently emotional experience. Yet, for decades, research has relied predominantly on rational-choice models and self-report surveys, assuming that tourists make deliberate and conscious decisions. Recent advances in neuroscience and consumer behavior studies challenge this assumption, revealing that up to 95% of our decisions are driven by unconscious processes and emotional responses. This paper introduces a neuroscientific framework for decoding tourist behavior. It is based on dual-system theory (System 1 and 2), predictive brain models, and physiological measurement techniques such as EEG, eye-tracking, GSR, facial coding, and implicit association testing. Through real-world case studies in food tourism, hospitality, and cultural heritage, we show how these tools uncover unspoken emotional responses that shape memory, satisfaction, and behavior. A dedicated section addresses sustainable tourism, illustrating how neuroscience-informed nudges can help align tourist behavior with ecological values without compromising enjoyment. Finally, we explore implications for tourism operators, marketers, and policymakers, emphasizing how emotion-driven design and communication can foster more engaging and sustainable tourism experiences.

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