Skip to content
Publications — Tourism & Hospitality
Newest first · from the league's journals

International Journal of Hospitality Management· Mar 25, 2026

Sustainable luxury perceptions in hotels: Integrating balance and complexity theories

Research remains divided regarding consumer perceptions of sustainable luxury, with past studies yielding inconclusive and/or contradicting results. By integrating Heider’s Balance Theory with Complexity Theory, we adopt a novel approach in research and examine the combinations of important factors shaping guest perceptions of the luxury-sustainability nexus. Data was analysed using fuzzy-set Qualitative Comparative

Q1OA · hybridRead at publisher ↗

Journal of Travel Research· Mar 22, 2026

Re-Enchanting Rural Sacred Sites: A Critical Realist Approach to Tourism Experience and Management in Post-Secularity

Tourism research on spiritual and post-secular travel has advanced understanding of sacred-site experiences yet often treats spirituality as an “umbrella” construct, conflating religious, secular, and transcendent orientations. Drawing on critical realism, this study addresses this ontological flattening by examining how distinct spiritual worldviews shape tourism experience beyond surface narratives. Based on a comp

Q1Read at publisher ↗

Journal of service management· Mar 18, 2026

University–industry collaboration for AI-driven service innovation

Purpose Service innovation is undergoing a fundamental transformation due to digitization, sustainability imperatives, platformization and particularly the rapid diffusion of artificial intelligence (AI). AI-driven service innovation requires specialized and domain-specific expertise, which is increasingly derived from university–industry collaboration (UIC) contexts. However, UICs are often prone to failure, and new

Q1OA · hybridRead at publisher ↗

Journal of service management· Mar 16, 2026

Digitalization strategy in service ecosystems: managing the interplay of tensions and empowerment

Purpose This study conceptualizes how the implementation of digitalization strategy acts as both an enabler and a catalyst for tensions within service ecosystems. It adopts a holistic, multi-actor perspective to articulate the complexity of ecosystem orchestration in the digital era. Design/methodology/approach This study develops a conceptual model building on theoretical discussions regarding inter-organizational t

Q1OA · hybridRead at publisher ↗