Publications

International Journal of Hospitality Management· 14 Oct 2026

Why they come (back): Motive clusters of seasonal employees and their multiple workplace commitments

International Journal of Hospitality Management· 13 Oct 2026

When politics matter as a contingency factor: Comparing hotel customer satisfaction in Cuba and Western nations

This study explores differences in service delivery in hotels in Cuba, a collectivist economy, and in comparable hotels in Western countries, including Mexico, the Dominican Republic, and Spain. This research extends contingency theory in tourism by incorporating governance quality as a moderating contextual factor and introducing cultural decoupling as a mechanism explaining how governance contexts shape service out

International Journal of Hospitality Management· 13 Oct 2026

Cultural value configurations and guests’ evaluations of AI-enabled service technologies

As Artificial Intelligence reshapes hospitality service delivery, understanding how culturally diverse guests evaluate AI-enabled encounters is critical. This study examines how cultural value configurations shape evaluations of service robots in hotels. Cultural value configurations are coherent combinations of orientations that jointly influence how individuals interpret and assess service encounters. Using more th

International Journal of Hospitality Management· 13 Oct 2026

Pet-friendliness in hospitality and tourism: Definition, scope, and governance

Pet-friendliness is a widely used hospitality label, yet it remains poorly defined and inconsistently specified. This paper clarifies what pet-friendly tourism means and how its scope is delimited within hospitality and tourism. Drawing on a systematic literature review and evidence from a global mixed-method survey, it shows that pet-friendliness extends beyond unrestricted pet access or isolated amenities and opera

International Journal of Hospitality Management· 13 Oct 2026

Green by association? Restaurant presence on food-waste reduction platforms as a hybrid sustainability signal for brand equity

Journal Of Vacation Marketing· 13 Oct 2026

Navigating uncertainty: How international travelers evaluate information credibility in crisis-affected destinations

International travelers often encounter conflicting information when visiting crisis-affected destinations, yet how they assess credibility remains underexplored. This study examines how international tourists evaluate information credibility and how this shapes trust and travel behaviors. Through Constructivist Grounded Theory, we analyzed interviews with 20 tourists in Nepal. Unlike universal cognitive models, cred

Tourism Management· 12 Oct 2026

Scenic spot crowd flow prediction: Combining large language model semantic understanding and spatio-temporal network

Accurate forecasting of tourist flows is crucial for urban planning, transportation management, and overcrowding prevention. Tourism demand is highly sensitive to external stimuli, often leading to abrupt and irregular fluctuations that are difficult to quantify using existing methods. To address this issue, we propose an event-aware dynamic spatiotemporal network (EAD-STN) that integrates large language model embedd

International Journal of Hospitality Management· 12 Oct 2026

The paradox of withdrawal: How managerial turnover intention and attitudes shape performance appraisal quality in high-contact service

Purpose Performance appraisal quality depends on the discretionary effort of the rater. This study examines rater-side psychological antecedents of appraisal rigor among hospitality managers, focusing on how managers’ positive attitudes toward the job and the organization drive appraisal quality and whether that relationship is disrupted by the managers’ own turnover intention. Design/methodology/approach Data were c

International Journal of Hospitality Management· 12 Oct 2026

The right endorser for the right stay: How human and AI endorsers shape accommodation booking

This research examines how endorser presence and endorser type influence consumers’ accommodation booking intention. Drawing on Embodied Cognition Theory, it shows that endorsers shape booking intention by activating embodied mental simulation. It further examines two hospitality-specific factors, booking purpose and service mode, that influence when human and AI-generated endorsers are more effective. Across five ex

International Journal of Hospitality Management· 12 Oct 2026

Too much of a good thing? The curvilinear effects of job clarity on career satisfaction and creativity among hospitality employees

This study challenges the assumption that greater job clarity always benefits service employees. Drawing on self-determination theory and the Too-Much-of-a-Good-Thing framework, we test a moderated curvilinear mediation model linking job clarity, career satisfaction, and creativity, with career calling as a boundary condition. Using three-wave, multi-source data from 164 supervisor–employee dyads in Chinese hotels, r

International Journal of Hospitality Management· 11 Oct 2026

Club research: A review and research agenda

Private clubs constitute a distinctive hospitality context defined by membership-based governance, shared authority, and long-term relational exchange, yet existing scholarship remains theoretically fragmented. This study systematically reviews 67 SSCI-indexed journal articles published through 2025 to examine the thematic evolution, theoretical foundations, and methodological patterns of club research. Using multi-l

Tourism Management· 11 Oct 2026

Can AI-generated images match human-generated images in inspiring travel? A visual feature analysis of audience perceptions and visit intention

Generative AI tools can now create photorealistic destination images at low cost, yet whether such images motivate travel as effectively as human-generated images remains unclear. Drawing on the heuristic-systematic model, this research examines differences between AI-generated and human-generated tourism images through three studies. Study 1 shows that AI-generated images receive higher ratings of perceived aestheti