2026
Exploring technology-induced alienation in unmanned hotels
Book chapterDOI
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Iis Tussyadiah is Dean of Surrey Business School and Professor of Intelligent Systems in Service at the University of Surrey. Her research examines how artificial intelligence and digital technologies influence service experiences and travel behaviour. Her interests include human–machine interaction, digital nudging and privacy.
2026
Journal of Travel Research
Journal of Hospitality and Tourism Management