Marlene Amorim

Marlene Amorim is an Associate Professor at the University of Aveiro, Portugal, and a researcher at GOVCOPP. Her work explores how people make decisions, interact with services, and contribute to creating value in organisations and society. Her research brings together service systems innovation, human behaviour, quality improvement, and sustainability, with a particular interest in the power of learning and the development of competencies and literacy. She is passionate about designing systems