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WebinarOnline

Beyond satisfaction: How can tourism and hospitality genuinely enhance community quality of life?

  • 14:00–14:55 UK time55 minutes
  • Online, on Zoom, inside ScholardemiaRegister, then join on this page from 13:50. How to join
  • Jeroen Klijs and Harold GoodwinChaired by Dr. Wendy Sealy, convened by Prof. Eugenia Wickens

This webinar examines community wellbeing, distributional fairness and resident influence beyond conventional measures of visitor satisfaction.

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Beyond satisfaction: How can tourism and hospitality genuinely enhance community quality of life?

WebinarOnlineSession 4 of 29

This webinar examines community wellbeing, distributional fairness and resident influence beyond conventional measures of visitor satisfaction.

  • 14:00–14:55 UK time
  • Online, on Zoom, inside Scholardemia · 55 minutesRegister, then join on this page from 13:50. How to join
  • Jeroen Klijs and Harold GoodwinChaired by Dr. Wendy Sealy, convened by Prof. Eugenia Wickens

About this webinar

Visitor satisfaction and tourism expenditure reveal little about whether destination growth supports the wellbeing of residents. This webinar examines how tourism and hospitality affect housing affordability, employment quality, municipal services, environmental health, public space and local identity. It asks how success should be defined when commercial growth produces different outcomes for property owners, tenants, workers, families and other groups within the same destination. The session will place community quality of life alongside business performance as a central measure of tourism development.
Questions for discussion concern resident surveys, distributional economic analysis, participatory research and locally defined indicators of change. The discussion will consider how evidence can identify both aggregate trends and unequal effects that broad averages conceal. The timing of participation raises the question of whether residents can define priorities before investment and infrastructure decisions become difficult to reverse. Attention will also be given to changing attitudes over time and to the danger of assuming that any community speaks with a single voice.
The relationship between economic benefits and social and environmental costs provides a basis for discussion. Relevant questions concern indicators, thresholds and governance processes through which communities can influence the direction and scale of development. The webinar will also address how hospitality businesses can align employment, procurement and operational decisions with local objectives. A central question is how tourism contributes to community flourishing and how this can be understood alongside visitor demand and corporate revenue. These issues place transparency and accountability at the centre of regional decision-making.

How to join

This webinar runs on Zoom. You join it here on Scholardemia, where the meeting opens inside the page with the chat, questions and polls beside it. You do not need a Zoom account or a Zoom link.

  1. RegisterFree, with your Scholardemia account.
  2. Come back on the dayThe room opens at 13:50 on Friday 27 November. We email you reminders with the Join button 24 hours and 1 hour before.
  3. Press JoinSign in with the same account. The meeting opens here, with questions, polls and the group chat beside it.

Use an up-to-date Chrome, Edge, Safari or Firefox. Allow sound when your browser asks, and use headphones if you can.

Speakers, chair and convenor

Prof. Jeroen Klijs

Presenter

Breda University of Applied Sciences

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Harold Goodwin

Presenter

Managing Director · Responsible Tourism Partnership

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Dr. Wendy Sealy

Chair

University of Chichester

United Kingdom

Dr. Wendy Sealy chairs this event and is affiliated with University of Chichester.

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Prof. Eugenia Wickens

Convenor

OTS Academy

United Kingdom

Professor Eugenia Wickens edits the Journal On Tourism & Sustainability (JOTS) and the Journal of Tourism and Hospitality Education (JTHE), and chairs Scholardemia webinar sessions. Her research covers tourist experience and typologies, tourism routes and rural development, volunteer tourism, and event and cultural tourism. Formerly Reader in Tourism at Buckinghamshire New University, she has helped plan tourism education in Malaysia, Cambodia, Laos, Nepal, Serbia, Greece, Ireland and Turkey.

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Organised by Scholardemia.

Committee

Organising Committee

Operational leadership and event delivery team.

Dr. Wendy Sealy

Chair

University of Chichester

United Kingdom

Dr. Wendy Sealy chairs this event and is affiliated with University of Chichester.

Scholardemia profileORCID

Prof. Eugenia Wickens

Convenor

OTS Academy

United Kingdom

Professor Eugenia Wickens edits the Journal On Tourism & Sustainability (JOTS) and the Journal of Tourism and Hospitality Education (JTHE), and chairs Scholardemia webinar sessions. Her research covers tourist experience and typologies, tourism routes and rural development, volunteer tourism, and event and cultural tourism. Formerly Reader in Tourism at Buckinghamshire New University, she has helped plan tourism education in Malaysia, Cambodia, Laos, Nepal, Serbia, Greece, Ireland and Turkey.

Scholardemia profileORCIDGoogle Scholar

Scholardemia

Organizer

Event committee

Who’s going

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Register, join the waitlist, or use the participant dashboard your event role gives you to browse attendees and start event messaging.

Photos

  • Local livelihoods and shared everyday spaces. Illustrative photograph — Adrien Olichon / Unsplash.

  • Housing within a visitor economy — AI-generated editorial illustration.

  • Connecting hospitality spending to local livelihoods — AI-generated editorial illustration.

  • Employment quality behind the visitor experience — AI-generated editorial illustration.

  • Residents help define what success means — AI-generated editorial illustration.

Next in this series

All 29 sessions
  1. Fri 4 Dec09:00Destination marketing in the digital age: From academic theory to global campaign successSession 5
  2. Fri 11 Dec17:00Persuasion in the digital realm: AI, chatbots and the ethics of influencing traveller choices onlineSession 6
  3. Fri 8 Jan09:00Ecotourism in action: Balancing sustainable development, resident perceptions and conservation realitiesSession 7
  4. Fri 15 Jan09:00The destination lifecycle revisited: Navigating overtourism and fostering sustainable growth in a post-pandemic worldSession 8