Tech-enhanced hospitality: Balancing AI-driven efficiency with the human touch in luxury service

Name: Tech-enhanced hospitality: Balancing AI-driven efficiency with the human touch in luxury service
Start: 2026-11-13T09:00:00.000Z
End: 2026-11-13T09:45:00.000Z

Friday, 13 November 2026

How can luxury hotels use AI without losing the judgement, discretion and personal care that guests value?

Speakers

1 listed

Iis Tussyadiah

Speaker

Professor · University of Surrey

United Kingdom

Iis Tussyadiah is Dean of Surrey Business School and Professor of Intelligent Systems in Service at the University of Surrey. Her research examines how artificial intelligence and digital technologies influence service experiences and travel behaviour. Her interests include human–machine interaction, digital nudging and privacy.

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